Policies & Procedures

This page outlines the policies and procedures for Soul Shift Hypnotherapy in Ballarat, including confidentiality, consent, bookings, and professional standards

At Soul Shift Hypnotherapy, the focus is on creating a safe, respectful, and professional environment where you feel comfortable and supported throughout your sessions.

1. Confidentiality and Privacy
   Your privacy is taken seriously. All sessions are conducted in a confidential setting, and anything shared is kept private. Information will only be disclosed if required by law or where there is a risk of harm to yourself or others.

2. Informed Consent
   Before beginning, you will be provided with clear information about the process, including what to expect during sessions. You will be asked to provide consent, confirming your understanding and agreement to proceed.

3. Safety and Professional Conduct
   All sessions are conducted in line with professional and ethical standards. A safe, respectful environment is maintained at all times, and all work is carried out within the scope of training and qualifications.

4. Respect for Client Autonomy
   You remain in control throughout the process. Sessions are collaborative and guided by your preferences, with respect for your values, experiences, and boundaries.

5. Professional Standards and Ethics
   Soul Shift Hypnotherapy operates in alignment with recognised professional bodies, including the Hypnotherapy Council of Australia (HCA), the International Strategic Psychotherapists Association (ISPA), and the Guild of Australian Hypnotherapists (GOAH).
   These standards guide confidentiality, informed consent, and professional integrity in all interactions.

6. Booking and Cancellations
   Appointments can be scheduled online or via email. A minimum of 24 hours’ notice is required to cancel or reschedule. Changes made within 24 hours will result in the session being forfeited, with no refund or rescheduling available.
   Programs and packages are non-refundable. All sessions must be used within 12 months of purchase.

7. Feedback and Complaints
   Feedback is always welcome. If you have any concerns, you are encouraged to raise them directly so they can be addressed respectfully and professionally.

8. Commitment to Continuous Improvement
   Ongoing training, supervision, and regular review of practices are part of maintaining a high standard of service.

Terms & Conditions

Payment is required prior to the commencement of all sessions.
To access discounted program or package rates, full payment must be made in advance.
All sessions are non-refundable within 24 hours of the scheduled appointment time.
Programs and packages are non-refundable and must be used within 12 months of purchase.
By booking a session, you agree to these terms.